communication

SIX STRATEGIES FOR EFFECTIVE CUSTOMER COMMUNICATION

What is customer communication?

Let us first establish that customer communication is the foundation of business success before delving into what it is.

Customer communication refers to the interactions of an organization with its customers. A brand identifies touchpoints and develops relationships with them(customers), using multiple channels such as phone, email, and live chat.

Do not mistake customer communication with customer communications, though.

The former relates to information sharing and the creation of relationships with people. While the latter are the channels through which we send data (e.g., phone, email, etc.)

The significance of customer communication

The significance may vary, but they all lead to three factors. Customer communication assists brands in increasing earnings, improving brand image, and positioning the company ahead of competition.

It is therefore best to begin by determining, who in your organization oversees customer communication. Is it the sales department or customer service representatives? Subsequently are these six essential strategies for effective customer communication into action.

1. Establish an omnichannel communication system.

The goal of omnichannel communication, is to provide customers with a consistent experience across several platforms. So, whether the client reaches you by email or social media, they will have the same positive experience.

2. Use chatbots to automate customer communication.

Waiting is the most aggravating thing for customers. As many as 75% of organizations report losing consumers because of long lines.

Bonus: Thankfully chatbots don’t get tired, so customers may obtain assistance at any time of day or night.

Chatbots are effective at resolving concerns for 87% of clients. That’s a significant amount of traffic redirected by your representatives! As a result, they can concentrate on tackling more difficult problems that chatbots cannot.

3. Improve customer onboarding and first-time communication

When your onboarding content is inviting and educational, about 88% of clients are more likely to remain loyal to your brand. Give your initial interaction a personal touch. Begin with a personalized welcome message, and then show the customer how to configure your product. When everything is in place, put on an interactive show of your features.

4. Measure customer satisfaction on a regular basis.

There are a few tried-and-true methods for assessing the quality of your customer support. Net Promoter Score, Customer Satisfaction Score, and Customer Effort Score are a few examples. But first, begin gathering client feedback. Request immediate feedback from your customers after each encounter.

5. Inform customers

Give your customers access to a knowledge base and a blog where you may offer industry insights. Educating your clients will assist you in establishing authority in your field and will benefit your SEO efforts.

6. Make the switch to proactive communication.

Proactive customer service is all about reaching out to customers and engaging them directly with your company. It offers value to a customer’s experience by forecasting potential problems, promptly assisting clients, and receiving timely feedback.

Companies that provide proactive customer service are seen favorably by approximately 68% of customers. As a result, even if you fail, they are more willing to forgive and forget.

INCREASING IMPORTANCE OF CORPORATE GOVERANCE

INCREASING IMPORTANCE OF CORPORATE GOVERNANCE

Corporate governance is the structure that defines the business relationships that exist, between company shareholders, management teams, the Board of Directors, and all other relevant stakeholders. Corporate governance comprises the social and institutional components of a business. Simply described, it is the system in charge of directing and managing companies.

There are several reasons why corporate governance is important, but let’s start with the most obvious.

The Importance of Corporate Governance

Strong and effective corporate governance contributes to the development of an integrity-driven company culture, which leads to improved performance and a more sustainable corporation overall. Essentially, it exists to raise the accountability of all individuals and teams within your firm, striving to prevent mistakes from occurring in the first place.

It is one thing to have operational corporate governance; it is quite another to have effective operational corporate governance. Here are pointers to establishing a functional and effective corporate governance system.

1. Recognize that effective governance is more than just compliance.

Boards must strike a balance between conformance (compliance with legislation, regulation, and codes of practice) and performance components of their work (i.e., improving the performance of the organization through strategy formulation and policy making). A board must develop its position and understanding of the primary functions it performs, in comparison to those performed by management as part of this process.

2. Keep track of organizational performance

Monitoring organizational performance is an important board duty, and maintaining legal compliance is a big part of that. Both ensure that corporate decisions are in line with the organization’s strategy and the expectations of the owners. This is best accomplished by defining the organization’s primary performance drivers and developing appropriate measurements of success.

3. Recognize that risk governance is a board responsibility.

Another critical responsibility of the board is to establish a solid system of risk oversight, management, and internal control. Effective risk management promotes improved decision-making by providing a greater understanding of the risk-reward trade-offs that all organizations encounter.

4. Establish and sustain an efficient governance infrastructure

Because the board is ultimately responsible for all of an organization’s activities and decisions, particular policies to guide organizational behavior must be in place. It is also crucial for the board to adopt delegation procedures to guarantee the line of duty between the board and management is clearly defined.

5. Evaluate board and director performance and look for ways to improve.

If boards are to govern effectively, they must be cognizant of their own strengths and flaws. Board effectiveness can only be measured if the board evaluates its own performance as well as that of individual directors on a regular basis. A board and director evaluation can result in improvements to areas as broad as board processes, director skills, competencies, motivation, and even boardroom relationships.

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How To Recover Company Information

HOW TO RECOVER FROM A DATA BREACH

HOW TO RECOVER COMPANY INFORMATION: TIPS FOR DATA RECOVER.

How To Recover Company Information

Tips For Data Recover

In the twenty-first century, data is at the heart of most company activities. Considering this, every company should have a fundamental grasp of the significance of internal information recovery, should anything happen to the information they rely on. To secure information or to retrieve it if it is lost or damaged, there are frequently easy, doable procedures that may be performed. There are crucial measures that businesses may take to protect data. It is occasionally required to consult data recovery experts. Businesses however ought to be capable of managing the safeguarding and data recovery procedures on their own.

Here are a few pointers that will be useful in the event of a data breach:

  1. Safeguarding Against Data Loss – Data loss may be emotionally taxing for a business, particularly if it’s vital to operations or if it involves sensitive information that clients have trusted you with. The fact that the entire business is dependent on this information, terror is a totally understandable reaction if it goes. However, it’s not always a good one. You can take measures to aid in the first prevention of data loss. This is a crucial starting point.
  2. Plan for Data Loss – What would you do if your business lost vital operating data? When you’re not under the natural strain that comes with this issue, it is the perfect moment to think about this. You can prepare a contingency plan in advance with detailed instructions for such an occasion. You can download free data recovery software on your computer in advance if you want to. Although these tools’ capabilities are restricted when compared to a data recovery business, they would add an extra layer of security.
  3. Create backups on an external hard drive or flash drive – It is safer when crucial operational data is spread across several places. Comfort can be derived from knowing your data is backed up, if you make it a practice to do so daily, weekly, or monthly. Knowing that your data is stored in other places in case your computer breaks down can help you avoid the initial fear. This can mean the difference between being able to carry on with your daily operations and not.
  4. Cloud Storage – This is a simple approach to storing data in a location that won’t be affected by things like hackers, damaged hardware, corrupted hard drives, or broken gadgets. There is a reason why so many manufacturers of computers and mobile devices provide their own brand of cloud storage. There have been concerns raised regarding the security of data stored in the cloud, however, most platforms use encryption—a sophisticated technique that encrypts and safeguards data.
  5. Software and Tools for Data Recovery – When you know where to look and how you can usually find your files. There are options for data recovery as long as they weren’t destroyed or removed using a secure data deletion program. In many cases, it is possible to locate and recover files even after they have been removed from the recycling bin. The majority of the file still exists unless it has been totally replaced with new data. With the use of free data recovery software, lost data may frequently be restored, but the procedure is frequently time-consuming and complex. Although the software has a chance to be useful, there are risks involved if you don’t know what you’re doing.
  6. Professional data recovery is essential since data loss may be fatal for a company. As a result, many firms shut down. Your operations must recover quickly and completely to remain operational. A company that specializes in data recovery has probably encountered a situation like yours. They frequently find novel ways to obtain data that was previously assumed to be unavailable.

Lastly, always keep in mind that data is the foundation of your company. Your company depends on it to survive and thrive. For companies searching for a speedy turnaround, professional data recovery specialists offer the most dependable solution. They frequently have the most creative recovery methods and can deliver the finest outcomes.

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HOW TO RECOVER FROM A DATA BREACH

HOW TO KEEP COMPANY INFORMATION CONFIDENTIAL

5 Ways Human Capital Management Will Benefit Your Company

How-To-Recover-From-Data-Breach

HOW TO RECOVER FROM A DATA BREACH

Data Breach – How to recover from Data Breach.

Over N127 billion is lost yearly to internet fraud in Nigeria, this amount represents 0.08% of Nigeria’s gross domestic product. For businesses, the Internet is a minefield, and you might someday become the victim of a data breach. You’ll need to take rapid action to avert calamity if that occurs. The next actions must be taken right away to increase your chances of surviving.

Immediately Following a Data Breach: What to Do

In 2021, approximately 71 percent of Nigerian organizations were hit by ransomware, while 44 per cent of the affected firms were forced to pay ransoms to get their data back, according to a new report by Sophos, a United Kingdom-based cybersecurity solutions firm.

You will be shocked to know that as of Dec 12, 2021, there is no requirement to report data security breaches or losses to the authorities or to data subjects under the NDPR. However, the Framework mandates Data Controllers to notify NITDA of Personal Data breaches within 72 (seventy-two) hours of becoming aware of the breach.

Time is of the essence when it comes to a data breach. Immediately take these actions to recover from a data breach.

  1. Verify the Breach: One survey of SOC professionals found that up to 50% of breach reports are false positives, meaning that no breach had occurred. It might take a lot of time and money for a security team to investigate false positives. As a result, before putting together a task force, always have your security staff validate that a breach occurred.
  2. Create a task force to address the issue: Create a team to deal with the breach. This maintains the centralization of all reactions and recovery operations. Your reaction will be faster if you already have an incident response strategy, with clear roles for each team member.
  3. Isolate the impacted accounts and machines: Disconnect the affected computer from the network if it has been infected by a virus. You might also need to restrict access to impacted accounts or temporarily disable them. Similarly, you might also need to isolate the afflicted area of your network.
  4. Review the Material: Once the intrusion has been stopped, keep the evidence safe and review it. Make a timeline of the events and take notes. You might need to get in touch with law enforcement or the appropriate authorities at this time. You will have a far higher chance of finding the malicious actor if you preserve the evidence.
  5. The flaws should be fixed: If a flaw in your system was exploited during the breach, now is the time to fix it and search for additional flaws that a future attack might use. This could involve launching a cybersecurity awareness campaign or improving an existing one, by carrying out phishing simulation exercises.
  6. Avoid Further Breaches: Your organization must provide a sense of security and stability for your clients. You must take action to reassure them that you are making amends if you have had a breach. You should exhibit a more robust security posture. To discover other areas of your program that require improvement, think about performing a penetration test. Consider choosing a new security framework. Their confidence will increase because of this assurance.

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HOW TO KEEP COMPANY INFORMATION CONFIDENTIAL

5 Ways Human Capital Management Will Benefit Your Company

How to keep company information confidential

HOW TO KEEP COMPANY INFORMATION CONFIDENTIAL

You have a responsibility to take the required precautions to secure sensitive information while handling it in your business, whether it relates to your clients or workers. Failure to make sure that data is protected appropriately and in compliance with the law may result in lawsuits, harm to your company’s reputation, and a decline in sales.

The greatest techniques to effectively safeguard the sensitive data that your company manages are listed below.

1. Restrict access

It is crucial that you use passwords, firewalls, and encryption to restrict access to any information that is kept digitally. This is crucial when the data is stored on portable, compact storage devices like USB drives that are simple to lose.

You must make sure that passwords are secure as well as frequently updated if you plan to use them to restrict access to sensitive data. Many firms make the error of using passwords that are simple to guess, so you should avoid doing the same if you want to protect your sensitive data. Combining upper- and lowercase letters with special characters is the best way to create passwords.

2. Use shredders and containers for confidential garbage

Despite how prevalent digital data has become, the majority of organizations still conduct a significant amount of daily paperwork. If you must discard sensitive documents, shred them or place them in a confidential garbage container. You should never believe that just because a document has been thrown away, it will not be seen by anybody else due to problems like identity theft.

3. Secure filing drawers for documents

A shredder works fine if you need to permanently destroy private documents, but what about documents you need to have on hand? The greatest solution in this situation is to have lockable storage cabinets that only a select few persons have access to the key.

Any lockable storage cabinets should be kept in a closed room that is inaccessible to everyone as an extra measure of security.

4. Confidential document delivery in a secure manner

It’s one thing to properly store secret information on your own property, but it’s crucial to deliver them in a secure way if necessary. If you need to deliver tangible documents, it’s a good idea to utilize a reputable courier service or, ideally, have someone within your organization deliver them for you.

You can use email or utilize a file-sharing tool to send digital documents to a recipient. It’s crucial to select a trusted service provider and to encrypt the documents if you utilize a file-sharing tool.

5. Employee education

The highest risk of sensitive data leakage is frequently posed by a company’s own personnel. This is frequently the result of inadequate training, which isn’t always for malevolent motives.

It’s a good idea to start off by outlining the significance of data confidentiality before teaching your staff about the technical components of data protection, such as using secure passwords and shredding papers, among other things.

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5 Ways Human Capital Management Will Benefit Your Company

Employees Training Initiatives Every Company Should Adopt

5 Ways Human Capital Management Will Benefit Your Company

5 Ways Human Capital Management Will Benefit Your Company

The term “human capital management” (HCM) refers to methods and approaches to managing human resources. These approaches can be divided into three categories; workforce optimization, workforce management, and workforce acquisition, and are centered on the organizational need to deliver required competencies.

For employees to make a substantial contribution to the organization’s total productivity, it is necessary to manage human capital. In layman’s terms, managing a workforce within an organization is equivalent to managing human capital.

Many people are unaware of what human capital management is, and it’s frequently confused with human resource management. Let’s first examine some of the benefits of human capital management.

  1. Making the best use of people is made possible by human capital management.
  2. The use of human capital management by human resource specialists helps them select the best applicant for each open position.
  3. The use of human capital management can help a business find the best personnel.
  4. Information can freely circulate between leaders and subordinates due to human capital management.
  5. The use of human capital management enables employees to enhance their performance in areas where they perceive gaps.

DIFFERENCES IN HUMAN RESOURCE AND CAPITAL MANAGEMENT

Human capital emphasizes an ongoing relationship of worth, whereas the term “human resources” conveys something of finite quantity.

At Prime KBS Institute Limited (PKBSIL) because we strongly believe the human mind is the best global resource, we work with you in implementing human capital management, to offer your business the best possible foundation.

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Employees Training Initiatives Every Company Should Adopt

Legislative Changes

Employees Training Initiatives Every Company Should Adopt

Employees Training Initiatives Every Company Should Adopt

Training initiatives/Human Capacity buildings are activities and workshops conducted in the workplace, to help businesses to train their staff in ways to learn and fully utilize their skills. Training initiatives also known as Learning and Development workshops, encourage creativity and productivity while also working to advance and improve multiculturalism and reduce HR concerns.

There are several employee training initiatives, but we will look at a handful that can be used in any organization.

  • Cross-Training

Consider yourself to be a member of an elite military force. Each of you has the expertise, and you work well together. But then your communications officer gets gunned down. Do you pack your belongings and leave? Can you cancel the mission? Obviously not. Each team member has been cross-trained to perform the duties of the other members.

This similar concept is now applied in the corporate sphere. Cross-training is the process of teaching people how to accomplish their jobs and take on the obligations of another role. When a key employee is away sick or on vacation, this provides backup and gives the individual a sense of progress and improvement. The most basic technique to cross-train an employee is to have them observe their supervisor. This approach also known as Action Learning, provides learning through everyday chores and essential responsibilities. Employees who cross-train frequently feel more useful and appreciated, which leads to higher employee retention.

  • Lectures/Workshops

Lectures/Workshops are a tried-and-true way of employee training, and they are especially beneficial when the goal is to transmit the same knowledge to a big group of employees, all at once. When employing lectures as a training endeavor, make sure that trainers take the time to ask pointed questions to measure the knowledge of the individuals in the group. In other words, make sure the workshop is very interactive. What this does, is to allow time for your staff to ask questions that require clarification and also learn from the life examples provided by the Facilitator.

  • E-Learning

Because of its versatility, eLearning may be the greatest of the training programs discussed here. Each employee can study at their own pace, and work can be completed on the go with the help of a mobile device. eLearning is more efficient and cost-effective, and it is easily adaptable.

Creating an eLearning course helps you to reliably offer training information and assets to all employees.

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Legislative Changes

Important factors to consider when conducting employee surveys

Legislative Changes

Legislative Changes

The possibility of Legislation Changes forcing significant adjustments to firms, products, and marketing, is a key concern for many CEOs today. Some industries are more concerned about this than others. Decision-makers need to pay close attention to the law in several areas, including banking and medicine, where new legislation may suddenly make some items illegal or necessitate significant process changes. It’s good to note, however, that other industries can also be impacted by law changes.

The following government policies are changing or are very likely to change, which means they may have an impact on your small business. As a result, it’s critical to stay up to date on advancements in order to save time, money, and unnecessary stress.

We will examine major regulatory changes that can have a significant impact on your organization, so you’re ready for what’s coming or have passed to ensure you’re on track.

1. Trade Policy and Tariffs

Many business owners are keeping an eye on current events in international trade policy. Tariffs have a wide range of effects on global economics, particularly in industries that have not previously been targeted. It is critical that business owners understand how tariffs and trade policies will affect them in the long run and make necessary adjustments.

2. Paid Sick Leave and Local and State Minimum Wage

Attempts to raise the minimum wage and mandate paid sick leave have grown increasingly popular in some countries. “Regardless of size, most employers aim to foster a workplace culture that helps employees in times of need.” Mandatory paid leave, on the other hand, may offer difficulties for small enterprises.

3. Federal Income Tax Policy Federal tax policy reform has far-reaching repercussions for businesses of all sizes. We don’t know the entire effects of the reform until it is fully implemented, but many entrepreneurs are tracking developments and talking with professionals.

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Important factors to consider when conducting employee surveys

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The 15 Commandments of Job Offer Negotiation

Employee Surveys

Important factors to consider when conducting employee surveys

Employee surveys are tools used by management to gather input on and measure employee engagement, morale, and performance.

What exactly is an employee survey?

An employee survey is a form of survey questionnaire used to gather comments and reviews, as well as to assess employee mood and morale, level of involvement, and achievement. Employee surveys are generally utilized by HR and management personnel of a business, to urge employees to comment on their positive and negative experiences without reluctance.

Important factors to consider when conducting employee surveys

1. Define survey objectives.

What do you hope to accomplish with your surveys? Do you want to know how engaged your employees are? Or any areas for development in your employee processes? You’re ready to go once you’ve discovered it. A survey with no purpose is useless to anyone. Begin by defining specific goals, and then proceed.

2. What are you attempting to quantify?

Set up the appropriate indicators for the data you want to collect. Determine what you should measure to improve with the end aim in mind. This will aid in the development of specific action plans, for improved results.

3. Maintain a framework

Some organizations do annual surveys, while others conduct them routinely. Define the frequency based on your needs and requirements. Determine how surveys will be conducted, whether function- or team-based, online, or offline, and create your questionnaires accordingly.

4. Make use of a survey instrument.

Using an online employee survey tool like QuestionPro Workforce is an excellent option. It is stable, has a library of hundreds of survey designs, and offers good customer service and training. The program will handle all the heavy lifting, such as scheduling questionnaires, collecting data, providing reports, and so on, leaving you with data and plenty of time to focus on your people operations.

5. Maintain their anonymity.

If employee surveys are genuinely anonymous, employees will provide honest and candid feedback. If they do not believe the surveys would be anonymous, they may be reluctant to provide you with any information. This could be due to manager fear, backlash during appraisals, and so forth.

To ensure that your employee surveys are anonymous, and that all employee data is safe and secure, use an employee survey software or platform.

TYPES OF EMPLOYEES SURVEYS

1. Employee Engagement Survey

Employee engagement measures how enthusiastic and connected individuals are to their organization. It reflects how motivated employees are to go above and beyond for their organization, as well as how devoted they are to staying there.

2. Employee Experience Surveys

Survey employees throughout the employee lifecycle to learn more about their experiences at your organization.

  • Survey of Candidate Responses

While they may not be an employee yet, a candidate’s experience with your organization throughout the interview process is critical. This feedback can inform you how most candidates learned about your job vacancies, what piqued their interest in the role, and how they felt about the hiring process.

  • On-boarding Survey

First impressions matter, and your employees’ onboarding experience is no exception. These surveys are typically not anonymous, because the employee-specific answers might lead to in-depth discussion and action planning.

  • Exit Survey

Exit surveys can help you learn how employees in transition perceive your firm. You should look for a departure survey that provides information on why employees are leaving, where they are going, and how they felt while working for your organization.

3. Employee Effectiveness Surveys

Employee feedback surveys are designed to provide individuals with honest input that might help them define goals for future development. Employee effectiveness surveys provide individuals with direct and honest feedback from their colleagues. Rather than being used for performance review, this information allows the individual employee to understand where they thrive and where they need to improve.

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POLICY CHANGES: How It Should Be Done

The 15 Commandments of Job Offer Negotiation

The 15 Commandments of Job Offer Negotiation

The 15 Commandments of Job Offer Negotiation

Have you recently received an invitation for an interview, for a position at a company you admire even more than where you currently work? The first hiring manager abruptly gets right to the point: “As you know, we’re looking at a lot of prospects. We hope that you feel the same way about us. Will you accept our offer if it is competitive?

Your dream job has been offered to you, but the pay is less than you feel is fair. You enquire about the flexibility of your future employer. She replies, “We don’t usually hire people from your background, and we have a distinct culture here. “This job is more than just a paycheck. Are you stating that you won’t accept it unless the pay is increased?

After three years of contentment at your current job, a recruiter keeps calling and urging that you might make considerably more money elsewhere. You’d want to request a raise because you don’t want to leave but you expect to be paid decently. Budgets are unfortunately tight, and your employer reacts poorly when individuals attempt to take advantage of outside offers. How do you behave?

Each of these scenarios is challenging in its own unique manner and serves as a metaphor for how difficult employment negotiations can be.

Here are 15 guidelines to help you through these conversations.

  1. Never undervalue the significance of likeability.

It may seem obvious, but it’s essential to remember that only those who like you will fight for you. The likelihood that the opposing party will attempt to improve your offer is decreasing, by any actions, you take during a negotiation, that make you appear unlikable.

The goal here is to manage the natural conflicts that arise during negotiations, such as;

  • asking for what you deserve without coming across as ungrateful
  • pointing out flaws in the offer without coming across as petty
  • being persistent without being obtrusive.

Through most cases, negotiators can avoid these mistakes by considering how others are likely to perceive their approach.

  • Help them comprehend why you are deserving of the request you are making.

Remember you will not always be liked just because you’re good at what you do, or you’re good-looking. Additionally, employers must think you merit the deal you seek. Never let your proposal stand on its own; always share the background information. Don’t just express what you want, an increase without giving genuine reasons. It might not be a good idea to make a demand if you have no justification for it. Remember the intrinsic conflict between being likable and demonstrating why you deserve more: If you haven’t considered how best to convey your point, merely stating that you are particularly valuable can come across as arrogant.

  • Don’t play hard to get.

If they believe you’ll ultimately reject their offer, they won’t invest the political or social capital necessary to win your approval, for a stronger or better offer. Who would want to act as another business’s mule? Make it known that you’re serious about working for this company, if you want to negotiate a better offer. By telling prospective employers you are being sought after by other companies, can sometimes make people want you. But the stronger you play that hand, the more likely prospective employers will think it pointless pursuing you. You should be discreet listing all your options as leverage, by explaining why—or under what circumstances—you would be willing to forego them and accept an offer.

  • Observe the one sitting across the table.

People bargain, not businesses. To influence the person seated across from you, you must first comprehend her. What personal interests and issues does she have? Bargaining with a potential boss, for instance, is significantly different than negotiating with an HR representative. You might be able to get away with asking the latter repeatedly about the offer’s specifics, but you don’t want to irritate a potential manager with what appears like mundane queries. On the other hand, although the HR might oversee recruiting 10 people and be hesitant to deviate from the norm, the boss on the other, who would gain more directly from your employment with the company, might advocate for you by making a specific request.

  • Know your limitations.

Maybe you are liked. Prospective employees might genuinely believe you are deserving of everything yet decide not to give you the job. Why? because regardless of negotiations, their rigid restrictions cannot be loosened, like pay caps. It’s your responsibility to determine where they are flexible and where they are not. A huge corporation, for instance, probably cannot offer you a better wage than everyone else, if it is simultaneously hiring 20 people who are identical to you. However, it may be flexible with regard to signing bonuses, vacation days, and start dates. On the other hand, if you’re negotiating with a smaller company that has never hired a person in your position, there might be room to change other things than the first pay offer or job title. The likelihood that you can provide solutions that address the issues on both sides, increases with your understanding of the limits.

  • Be always ready for tough questions.

Many job hopefuls have been confronted with challenging inquiries they had hoped to avoid: Do you have any other offers? Will you accept our offer if it comes tomorrow? Are we your preferred option? If you’re not ready, you risk saying something awkwardly evasive or, worse yet, untrue. I suggest never telling a lie during a negotiation. Even if it doesn’t, it’s still unethical because it frequently works against you. The other danger is that you could lose leverage if you try to please too many people when presented with a difficult question. The point being, you must be ready for inquiries and situations that could put you on the defensive, make you feel uneasy, or reveal your vulnerabilities. Answering honestly while avoiding an ugly candidate’s appearance and giving up too much negotiating power, are your goals. You probably won’t compromise one of those goals if you have already considered how to respond to tricky queries.

  • Rather than concentrating on the question itself, pay attention to the questioner’s intentions.

If, despite your preparation, someone approaches you from a direction you weren’t anticipating, keep in mind this straightforward principle: It’s not the question that matters, it’s the questioner’s intent. Although the enquiry is frequently difficult, the asker usually has good intentions. If a potential employer wants to know if you would accept a job offer the very next day, they might just want to gauge your level of enthusiasm for the position, rather than put you in a difficult position. It’s possible that an enquiry regarding your having other offers isn’t meant to reveal your unfavorable options, but rather to find out what kind of job search you’re making and what the possibilities of hiring you are like. Never assume the worst just because the question makes you feel awkward. Instead, provide an answer that speaks to your understanding of the question’s intent or, seek clarity on the issue the interviewer is attempting to address. Both of you will benefit if you have an honest dialogue with him/her about what he wants and demonstrate a desire to assist him in resolving his problem.

  • Think of the bigger picture.

Unfortunately, negotiating a job offer and negotiating a pay are often used interchangeably. However, you can negotiate other aspects of the job that may even be easier than income, which will account for a large portion of your job happiness. Keep your focus off money. Consider the worth of the full package, including the duties, setting, travel, adaptability of work hours, chances for advancement, benefits, encouragement of further education, etc. Consider not only how, but also when, you’re willing to be rewarded. You might choose to take a path that pays less richly now but will position you better in the future.

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